{"id":2376,"date":"2025-12-30T10:14:50","date_gmt":"2025-12-30T09:14:50","guid":{"rendered":"https:\/\/master-crdm.parisnanterre.fr\/blacksheep\/?p=2376"},"modified":"2026-01-19T18:01:59","modified_gmt":"2026-01-19T17:01:59","slug":"portrait-fatima-jai-besoin-de-nouveaux-challenges","status":"publish","type":"post","link":"https:\/\/master-crdm.parisnanterre.fr\/blacksheep\/portrait-fatima-jai-besoin-de-nouveaux-challenges\/","title":{"rendered":"Portrait – Fatima : \u00ab J\u2019ai besoin de nouveaux challenges \u00bb"},"content":{"rendered":"\t\t
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Par Liam Lachaume<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\u00a9 Liam Lachaume – Fatima, responsable d’\u00e9quipe \u00e0 La Poste<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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L\u2019\u00e9dition 2026 de BlackSheep s\u2019est int\u00e9ress\u00e9e aux femmes et aux hommes faisant fonctionner nos services publics. Ils sont essentiels \u00e0 la vie du pays. Coup de projecteur sur Fatima, responsable d\u2019\u00e9quipe \u00e0 La Poste, qui avant d\u2019\u00eatre en poste avait un avenir bien d\u00e9fini.\u00a0<\/span><\/p>\n

C\u2019est une phrase qui r\u00e9sonne chaque jour dans un centre de tri en banlieue parisienne : \u00ab Bonjour tout le monde ! Il est 7h30 ! C\u2019est l\u2019heure du tri s\u2019il vous pla\u00eet ! \u00bb. Un appel destin\u00e9 aux facteurs proc\u00e9dant \u00e0 ce que l\u2019on appelle le Tri G\u00e9n\u00e9ral. Il consiste \u00e0 trier le courrier, colis, presse qui n\u2019a pas \u00e9t\u00e9 tri\u00e9e par les machines. Pour Fatima, 54 ans, responsable d\u2019\u00e9quipe pour l\u2019entreprise La Poste depuis 2020, c\u2019est le moment id\u00e9al pour faire passer des messages, notamment sur les retards r\u00e9p\u00e9t\u00e9s de certains facteurs : \u00ab Trop de retards ont \u00e9t\u00e9 constat\u00e9s, j\u2019ai \u00e9t\u00e9 gentille jusqu\u2019\u00e0 maintenant, d\u00e8s demain, je vais commencer \u00e0 coller des avertissements ! \u00bb. Pas un bruit, ni contestation ne suit cette d\u00e9cision\u2026 \u00ab \u00c0 part quelques r\u00e9fractaires, les facteurs \u00e9coutent. Ils ont une tendance \u00e0 se rel\u00e2cher rapidement, il faut donc \u00e0 chaque fois les rappeler \u00e0 l\u2019ordre \u00bb.\u00a0<\/span><\/p>\n

Le poste de responsable d\u2019\u00e9quipe est crucial pour un centre de tri puisqu\u2019il est l\u2019interm\u00e9diaire entre les dirigeants et les facteurs. Il consiste \u00e0 g\u00e9rer des \u00e9quipes de facteurs, au bon d\u00e9roulement des proc\u00e9dures, enfin, s\u2019assurer que l\u2019ensemble du courrier, colis livr\u00e9 ce jour soit dispatch\u00e9 par tourn\u00e9e et distribu\u00e9. Mais aussi, de remonter tout probl\u00e8me au responsable d\u2019exploitation au service du client (RESC). Un poste tant voulu par Fatima, qui travaille pour l\u2019entreprise depuis 25 ans. \u00ab J\u2019aurai pu \u00eatre en poste depuis longtemps, mais en tant que femme, j\u2019ai d\u00fb faire un choix entre ma carri\u00e8re professionnelle et ma vie de famille \u00bb. Trois enfants plus tard, Fatima entame depuis 2016, une rapide mont\u00e9e en comp\u00e9tences. De factrice, puis factrice d\u2019\u00e9quipe, elle gravit tous les \u00e9chelons avant d\u2019arriver en 2020, au centre de tri de Versailles en pleine pand\u00e9mie de Covid-19. Une exp\u00e9rience qui la marquera durablement : \u00ab C\u2019\u00e9tait dur, il fallait s\u2019accrocher, notamment faire respecter le protocole sanitaire en plus des proc\u00e9dures internes \u00e0 La Poste \u00bb.\u00a0<\/span><\/p>\n

Avant d\u2019atterrir \u00e0 La Poste, Fatima a grandi en banlieue parisienne et a r\u00e9alis\u00e9 un parcours scolaire des plus communs et voulait s\u2019orienter vers des \u00e9tudes pour devenir secr\u00e9taire avant d\u2019abandonner en cours de route. \u00ab \u00c7a a \u00e9t\u00e9 la pire erreur de ma vie, je regrette aujourd\u2019hui. Plus jeune, j\u2019\u00e9tais tr\u00e8s impulsive et je faisais en sorte qu\u2019on ne me manque pas de respect \u00bb. Cette lourde d\u00e9cision n\u2019a pas emp\u00each\u00e9 Fatima de rebondir et d\u2019accumuler les petits emplois. \u00ab Ma plus longue p\u00e9riode \u00e9tait caissi\u00e8re pour l\u2019enseigne de bricolage Bricorama, o\u00f9 j\u2019y suis rest\u00e9 quatre ans \u00bb. D\u00e8s lors, on observe une volont\u00e9 de gravir rapidement les \u00e9chelons et d\u2019\u00eatre dans la posture d\u2019un manager. \u00ab Avant de partir, j\u2019ai \u00e9t\u00e9 cheffe de rayon menuiserie, o\u00f9 je g\u00e9rais une \u00e9quipe de vendeurs o\u00f9 j\u2019y fixais des objectifs de vente, en plus de la gestion des stocks \u00bb. Cette soif d\u2019\u00e9voluer se fait davantage pour cr\u00e9er de la stimulation et le sentiment de bien-\u00eatre : \u00ab Je m’ennuie vite au travail. J\u2019ai besoin de nouveaux challenges, sinon je pars \u00bb.\u00a0<\/span><\/p>\n

C\u2019est pour cela qu\u2019elle ambitionne de devenir RESC. Un poste qui veille au respect des standards qualit\u00e9s fix\u00e9es par La Poste, ainsi qu\u2019\u00e0 la mise en place, avec l\u2019aide du responsable d\u2019\u00e9quipe, des nouvelles de proc\u00e9dures de travail.\u00a0 \u00ab Je pense que ce sera le dernier poste avant ma retraite. \u00c0 moins que je ne d\u00e9cide de faire une reconversion professionnelle \u00bb. Malgr\u00e9 ce parcours non souhait\u00e9, Fatima reste \u00e9panouie et se f\u00e9licite de son parcours. \u00ab C\u2019est quand m\u00eame pas mal pour une personne ayant l\u00e2ch\u00e9 les \u00e9tudes ! \u00catre manager sans avoir fait les \u00e9tudes pour \u00bb. Le poste de RESC, c\u2019est tout ce que nous lui souhaitons.<\/span><\/p>\n<\/figure>\n

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Par Liam Lachaume \u00a9 Liam Lachaume – Fatima, responsable d’\u00e9quipe \u00e0 La Poste L\u2019\u00e9dition 2026 de BlackSheep s\u2019est int\u00e9ress\u00e9e aux femmes et aux hommes faisant fonctionner nos services publics. Ils sont essentiels \u00e0 la vie du pays. Coup de projecteur sur Fatima, responsable d\u2019\u00e9quipe \u00e0 La Poste, qui avant d\u2019\u00eatre en poste avait un avenir […]<\/p>\n","protected":false},"author":14,"featured_media":3184,"comment_status":"close","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_FSMCFIC_featured_image_caption":"","_FSMCFIC_featured_image_nocaption":"","_FSMCFIC_featured_image_hide":"","footnotes":""},"categories":[25,15],"tags":[],"class_list":["post-2376","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-edition-2026","category-societe"],"yoast_head":"\nPortrait - Fatima : \u00ab J\u2019ai besoin de nouveaux challenges \u00bb - Black Sheep<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/master-crdm.parisnanterre.fr\/blacksheep\/portrait-fatima-jai-besoin-de-nouveaux-challenges\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Portrait - Fatima : \u00ab J\u2019ai besoin de nouveaux challenges \u00bb - Black Sheep\" \/>\n<meta property=\"og:description\" content=\"Par Liam Lachaume \u00a9 Liam Lachaume – Fatima, responsable d’\u00e9quipe \u00e0 La Poste L\u2019\u00e9dition 2026 de BlackSheep s\u2019est int\u00e9ress\u00e9e aux femmes et aux hommes faisant fonctionner nos services publics. 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